Frequently Asked Questions
Can I have High Speed Internet service without telephone service?
No, our High Speed Internet service requires you to have a landline phone.
How do I log into the router I purchased from TLTC?
Please call our tech support team 24 hours a day. Click here
for tech support phone numbers.
What are the advantages of High Speed Internet and which speed is right for me?
Our High Speed Internet is a dedicated link to the internet that doesn't tie up your phone line. There are many different variable to choosing the correct internet speed but as a guideline.
- 1.0Mb/s Down 256Kb/s Up is suggested for light internet surfing, email, and instant messaging. It is up to 20 times faster than dialup.
- 4.0Mb/s Down 1.0Mb/s Up is suggested for the above along with uploading and download pictures and music.
- 8.0Mb/s Down 1.0Mb/s Up is suggested for the above along with light streaming video, online gaming, and homes with multiple computers.
- 12.0Mb/s Down 1.0Mb/s Up is suggested for users who want the ability to do anything they need online.
What causes slow speed?
Many issues can cause slow speed. Listed below are the most common ones:
- Malware including Viruses, Trojans, Worms, etc. These devices slow down your computer drastically
- Internal congestion: All devices within a house share a single connection. Check to see if issue continues after turning off all other network devices.
- Server congestion: The website you are using my be very busy causing congestion within its own network.
- Rogue wireless devices: If your wireless signal is not password protected others could be using it therefore slowing you down.
What speed package is right for me?
Netflix and other video services online usually require 4.0Mbps download or more
Why is my download speed not matching the speed package I am in?
Download rate depends not only on the download bandwidth of your speed package but also the server you are connecting to on the other end, and the current amount of internet congestion. Generally servers closer to you geographically will provide you with a faster download if you have the option of choosing a server.
How can I pay my Twin Lakes phone bill?
We have 6 business offices in our service area where you can pay your bill by cash, money order, check or credit card. All of our offices are equipped with a drop box for after hours accessibility. For your convenience we accept, credit card payments by phone, online bill pay, bank draft or by mail.
How do I advertise in the Twin Lakes Telephone directory?
Please call our directory publisher, DPS (Directory Publishing Solutions) at 1-866-221-4300 for information.
How do I apply for Phone Service?
Twin Lakes Telephone is a Cooperative and as such a membership application
must be completed and signed by the applicant. We require 2 forms of legal
identification (Drivers License, Social Security Card, Voters Registration & etc). The Membership fee is $10.00 and we collect an advance payment of $65.00 for Residential Service and $90.00 for Business Service. This is applied to the first bill.
How do I receive a call from a correctional facility?
Twin Lakes does not have billing and collection arrangements for these long distance providers. You must contact the correctional facility and make arrangements with them to receive calls.
My service has been disconnected for non-payment, how do I re-establish service?
Your total bill must be paid in full before your telephone service is reconnected. If your bill has a past due balance that you cannot pay, please contact the local business office to discuss payment options.
What do the charges on my phone bill mean?
to read more on "Understanding Your Phone Bill."
What is subscriber line charge on my statement?
The FCC allows local telephone companies to bill customers for a portion of the costs of providing access. These charges are not a government charge or tax. The maximum allowable access charges per telephone line are set by the FCC. This charge is described on your telephone bill as a "Subscriber Line Charge".
What is the Federal Universal Service Fund (FUSC) on my statement?
• The Universal Service Fund (USF) provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries.
• Consumers may notice a "Federal Universal Service" line item on their telephone bills. This line item recovers its USF contributions directly from its customers by billing them this charge.
What is your billing cycle?
Local telephone service is billed for the current month in advance. Our bills go out the 1st day of every month and are due on the 15th. Charges for usage, are billed accordingly, such as long distance calls, calling card calls, etc. if you have Twin Lakes Long Distance. If you have another long distance provider you will receive a separate bill for those charges.
Why is my first bill so high?
Typically the first bill is for a partial month in addition to a month in advance for local service and contains installation charges.