IMPORTANT MESSAGE: We have had some customers receiving pop-ups online that are pretending to be from Twin Lakes. These pop-ups may ask you to fill out a survey to receive a reward or enter your personal information. Twin Lakes will never ask you to e-mail or enter personal information such as passwords, social security number, telephone number, bank account details, credit card numbers, or other private information. These surveys are an example of Phishing. Phishing is a scam where identity thieves use fraudulent e-mails, phony web sites, surveys, pop-ups and even phone calls in an attempt to trick you into providing personal information.
Some of our customers have received pop-ups asking them to call a number regarding issues with their Twin Lakes broadband service. These pop-ups also appear to be from Twin Lakes, when they are not. The phone number is a scam number. Twin Lakes will never send pop ups on your computer asking to call about your service. If there is an issue with your service that we need to discuss with you, you will be contacted by Twin Lakes directly with a phone call or letter.
Please be aware of phishing and do not click on suspicious links, pop-ups, etc.
Below show examples of these phishing attempts that some of our customers have recevied.
If you receive any of the above pop-ups, or if they appear to be similar, please exit immediatley. It is important to run regular virus and malware scans on your computer regularly.
How does phishing work? It is typically done through e-mail, ads, pop-ups or websites that look similar to sites that you already use. For example, you may receive an e-mail that looks like it is from your bank asking you to confirm your bank account number, when it is really not from your bank.